Outsourcing

Outsourcing projects, tasks or departments that tie up many employees and consume much time allows you to focus on your core competencies and to sharpen your business profile. We undertake these tasks for you – with full transparency and cost control. Outsourcing with ALL4CON offers relief and safety.

Outsourcing projects, tasks or departments that tie up many employees and consume much time allows you to focus on your core competencies and to sharpen your business profile. We undertake these tasks for you – with full transparency and cost control. Outsourcing with ALL4CON offers relief and safety.

Personnel responsibility will be fully transferred to ALL4CON and we will provide you with an agreed service within the framework of a work contract.

The advantages of outsourcing solutions are usually broken down into two points: cost savings and the possibility of concentrating on the core business for the client. You will also get one or a team of experts in the respective field at hand. For example, if you’re good at selling or manufacturing something, your company doesn’t necessarily need to have skills in running a call center for customer service or organizing cleaning teams.

Working with ALL4CON in outsourcing projects therefore brings you some advantages:

You can concentrate on your core business

Lower costs compared to doing it yourself

Relief through support in finding and selecting suitable employees

Planable costs, as personnel costs are converted into variable material costs

Responsibility and risk are assigned to ALL4CON

Increased flexibility

Outbound services

  • Sales support
  • Appointment
  • Lead generation
  • Acquisition of new customers
  • Sales over the phone (products and services)
  • Customer activation and reactivation
  • Marketing service
  • Sales increase with existing customers
  • Cross and upselling
  • Prevention of dismissal and churn management
  • Welcome and care calls
  • Address qualification and update
  • Surveys and market surveys
  • Subscription service (new customers and recovery)
  • Termination & new customer service
  • Market research
  • Potential analysis
  • Customer satisfaction
  • Mystery calls
  • Studies

Inbound services

  • 24/7 service
  • Customer service
  • Service lines, hotlines and infolines
  • Complaint management
  • Frail management
  • Product Information
  • Services information
  • Accounting information, dunning
  • Support (technical, professional)
  • Live chat
  • Chatbots and voicebots
  • Social media support
  • Support of web portals
  • Social media
  • Callback
  • Text messages

Help desk / back office / virtual assistance

  • IT Helpdesk / Helpdesk Services / Servicedesk
  • Hotline / Infoline
  • Frail and failure reports
  • Processing of service requests
  • Appointment management for field service
  • 1st level - structured admission and processing
  • 2nd level - professional processing and completion
  • Accounting information, dunning
  • Office hours, off-hours and 24/7 service